Security

Security is foundational to how NextInfinity Technologies Private Limited (“NestVoice AI”) builds and operates its AI voice platform. We apply layered technical and organizational controls to protect the confidentiality, integrity, and availability of customer data.

This page summarizes our security program. Enterprise customers may request additional documentation, including our security whitepaper and a Data Processing Agreement, by contacting security@nestvoiceai.com.

• Services run on reputable cloud providers operating certified data centers (ISO 27001, SOC 2).
• Production environments are logically isolated and segmented from development and testing.
• Infrastructure is provisioned as code with reviewed, auditable changes.
• High-availability architecture with redundancy across availability zones.

• In transit: all traffic is encrypted using TLS 1.2+ with strong cipher suites.
• At rest: data is encrypted using AES-256 or equivalent.
• Encryption keys are managed via a dedicated key management service with rotation.
• Secrets are stored in protected vaults, never in source code.

• Role-based access control (RBAC) enforces least-privilege access to systems and data.
• Multi-factor authentication (MFA) is required for administrative access.
• Access to production data is restricted, logged, and reviewed periodically.
• Access is provisioned and de-provisioned promptly as roles change.

• Firewalls, security groups, and private networking limit exposure of internal services.
• DDoS protection and rate limiting guard public endpoints.
• Intrusion detection and continuous traffic monitoring are in place.
• Administrative interfaces are not exposed to the public internet.

• Secure software development lifecycle with mandatory peer code review.
• Automated dependency and vulnerability scanning in CI/CD pipelines.
• Periodic penetration testing by qualified third parties.
• Protections against common web vulnerabilities (OWASP Top 10).

Because the platform processes calls in real time, we apply specific safeguards:

• Call recording is configurable by the customer and disabled where not required.
• Recordings and transcripts are encrypted and access-controlled.
• Customer voice data is never used to train general-purpose foundation models — it is used only to deliver that customer’s Services.

Our program is designed to align with leading frameworks and applicable law:

• India’s Digital Personal Data Protection Act, 2023 (DPDP Act);
• GDPR principles for applicable customers and data;
• Security controls inherited from infrastructure providers that operate ISO 27001 / SOC 2 certified data centers;
• PCI-DSS for payment handling through compliant processors.

NestVoice AI is operated by a Startup India / DPIIT-recognized entity (DIPP268960).

• Centralized logging and continuous monitoring of systems and access.
• A documented incident response plan with defined roles and escalation.
• We notify affected customers of confirmed personal-data breaches without undue delay and in line with the DPDP Act and other applicable laws.

• Automated, encrypted backups with defined retention.
• Recovery procedures are documented and periodically tested.
• Redundancy and failover designed to minimize downtime.

We assess the security posture of subprocessors and vendors before engagement and bind them by contract to appropriate confidentiality and data-protection obligations. A current list of subprocessors is available on request.

We welcome reports from security researchers. If you believe you have found a vulnerability, please report it privately to security@nestvoiceai.com and allow us reasonable time to investigate and remediate before public disclosure.

• Do not access, modify, or delete data that is not yours.
• Do not perform testing that degrades or disrupts the Services.
• Act in good faith and avoid privacy violations.

• Security: security@nestvoiceai.com
• Privacy: privacy@nestvoiceai.com
• Entity: NextInfinity Technologies Private Limited, Andhra Pradesh, India